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Redefining operational excellence : new strategies for maximizing performance and profits across the organization / Andrew Miller.
Miller, Andrew,

Call Number: HF 5549.5.P35 .M55 2014       Collection: circulating book
ISBN: 0814433979
Pub. Info: New York : AMACOM - American Management Association, 2014.
Study Program Note: MGT 5172

True operational excellence is not about "lean" or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed.
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